Website Terms and Conditions of Use
Current version as at: 9 June 2026
Crew Up Pty Ltd (trading as Crew Up), A.C.N 695421124, registered office: C/- EFS STRATEGIC, Level 6 156-158 Pacific Highway Greenwich NSW 2065, owns and operates this website (“Website”).
By accessing or using this Website and any products or services made available through this Website, including Our Applications and Apps (“Goods and Services”), any person, company, entity, or party agrees to be bound by Our Terms, which include the Website Terms and Conditions of Use Website Terms and Conditions, Terms and Conditions for Businesses, Terms and Conditions for Workers, Further Additional Terms which may apply to purchases or Services, including Purchase Terms and Conditions, Our Policies, including our Privacy Policy, Data Security Policy, Complaints Handling Policy and any Applicable Laws or Regulations.
Please read Our Terms carefully prior to accessing or using the Website or accessing any Goods or Services.
If you access or use any part of this Website on someone else’s behalf, you represent and warrant that you have the authority to do so and accept these Terms on their behalf.
Unless otherwise as expressly agreed, these Terms and Conditions will apply notwithstanding any provisions to the contrary that appears on any material, communication, correspondence or other document issued by Crew Up Pty Ltd A.C.N 695421124.
Definitions
- The following words have the following meaning:
- “Applications and Apps” means Our software programs performing specific functions for Users or other software programs, operating on various devices, including mobile devices such as smartphones and tablets, as well as desktop devices.
- “Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Commonwealth).
- “Business Day” means the day on which banks are open for general banking business in New South Wales (not being Saturday, Sunday or public holiday in New South Wales
- “Complaints Handling Policy” means the policy setting out our procedures in addressing complaints and resolving disputes, available at complaint-handling-policy
- “Consumer” has the same meaning as in the Australian Consumer Law.
- “Content” means any materials or content on this Website, including information, designs, programming, graphics, images, icons, logos, sounds, music, video, audio, text, software, HTML and code.
- “Crew Up Pty Ltd” means Crew Up Pty Ltd A.C.N 695421124, and its affiliates or related bodies, as defined by the Australian Corporations Act 2001 (Cth).
- “Data Security Policy” means the policy setting out Crew Up Pty Ltd’s practices with respect to cybersecurity, data handling, and breach notifications, available at Handling-policy
- “Goods and Services” shall mean all goods and/or services supplied by Crew Up to the User, including all products or services made available to you through the Website.
- “GST” has the same meaning as in the A New Tax System (Goods and Services Tax) Act 1999 (Commonwealth).
- “Intellectual Property Rights” means Intellectual Property Rights and includes patents, rights to inventions, copyright, trade marks, trade names and domain names, rights in goodwill, rights in confidential information and any other intellectual property rights, whether registered or unregistered and including all applications for, and renewals or extensions of, such rights and all similar rights which subsist now or in future anywhere in the world.
- “Linked Sites” means websites or platforms accessed via hyperlinks on this Website which are not operated by the Website Owner.
- “Our Terms” means the Website Terms and Conditions of Use Website Terms and Conditions, Terms and Conditions for Businesses, Terms and Conditions for Workers, any additional Terms which may apply to purchases or Services, Our Policies and any Applicable Laws or Regulations
- “Policy and Policies” includes our Privacy Policy, Data Security Policy, Complaints Handling Policy, as varied from time to time.
- “Subscription Services” means a Service under which we provide you with a set number of Job Advertisements in exchange for payment by You of an agreed, regular Subscription Fee.
- “Subscription Fee” means the regular payment You make to Us in exchange for Your access to Our Products and Services.
- “User” means any individual or entity that accesses or uses any aspect of the Goods or Services provided by Crew Up Pty Ltd, or any individual or entity acting on behalf of and with the authority of the User.
- “User Generated Content” means any material uploaded, submitted, or otherwise made available by Users to the Website and/or App, including text, images, videos, and other forms of media.
- “We, Us, Our” means a reference to Crew Up Pty Ltd, (ABN 72 695 421 124) (A.C.N 695 421 124) and its affiliates or related bodies, as defined by the Australian Corporations Act 2001 (Cth).
- “Website” means the website of Crew UP
- www.crewup.net.au and includes Our Applications and Apps.
- “Website Owner” means Crew Up Pty Ltd A.C.N 695421124.
- “You, you, your” means the person or entity (or the entity on behalf of whom you are acting) that is accessing and agreeing to these Terms and Conditions.
- In these Terms and Conditions:
- Headings are used for convenience only and do not form part of these Terms and Conditions.
- Where the context admits or requires words importing, the singular number includes the plural number, those denoting a given gender includes all other genders and those denoting natural persons includes corporations.
- A party being a trustee is bound both personally and in its capacity as a trustee
- Where more than one User has entered into this agreement, the Users shall be jointly and severally liable for all payments of the Price.
- Unless otherwise stated, all monetary amounts are exclusive of GST.
- Acceptance of Terms
- By using this Website and any Goods and Services, you agree to be bound by these Terms current at the time of your use.
- If you do not agree or cease to agree to these Terms or any amended Terms, you must immediately cease use of this Website.
- Amendment of Terms
- The Website Owner may amend these Terms at its discretion. Amendments are effective immediately upon posting unless otherwise stated.
- Where practicable, notice of amendments will be provided. Continued use after amendments constitutes agreement to be bound by the amended Terms.
- It is your responsibility to check the Terms regularly and ensure you are aware of the most current provisions.
- Privacy
- By accessing or using this Website or otherwise contacting Crew Up Pty Ltd, you agree and acknowledge that your personal information will be collected, used, disclosed and held in accordance with our Privacy Policy, which may be updated by Crew Up Pty Ltd from time to time.
- By using this Website, you consent to the processing described in the Privacy Policy and warrant all data provided is accurate.
- Personal information supplied will be handled in accordance with the Australian Privacy Principles (“APPs”) under the Privacy Act 1988 (Cth).
- Any information you provide to the Website Owner may be used in accordance with the Privacy Policy and applicable law for purposes including identity verification, fraud prevention, and compliance.
- Data Security
- The Website Owner’s Data Security Policy is available at Data Security. By using the Website, you acknowledge and accept all provisions relating to data security practices, including but not limited to encryption, access restrictions, and breach notifications.
- In the event of any data breach, the Website Owner will notify affected users in accordance with applicable law and the Data Security Policy.
- Cookies
- This website uses cookies and device identifiers to identify visitors to this Website, gather statistical information, store user preferences, activity, and session information, improve security, enhance website functionality, improve services and show Crew Up Pty Ltd ads across the internet and devices.
- Crew Up Pty Ltd also uses web analytics and session recording technology provided by third party service providers. These services use cookies to assist us in understanding how visitors access and utilise our website.
- You can opt-out of Crew Up Pty Ltd’s use of cookies in your browser at any time by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.
- For more information on how Crew Up Pty Ltd uses cookies and device identifiers please see Crew Up Pty Ltd’s Privacy Policy.
- Access to Website
- Access is permitted on a temporary, limited and non-exclusive basis for browsing and interacting with Our Goods and Services.
- The Website Owner may amend, vary or modify, withdraw, or suspend the Website or any Goods or Services at any time without notice.
- Amendments to the Website will be effective upon posting of updated terms to the Website. Your continued access after such posting constitutes your consent to be bound by the Website Terms and Conditions as varied. You may cease using The Website if you do not agree to the variation.
- The Website Owner shall not be liable if for any reason the Website is unavailable at any time or for any period. Access may be restricted or denied at the Website Owner’s discretion.
- The Website Owner does not guarantee that the Website will be free of disruption or error. The Website may be unavailable from time to time, and occasional disruptions and outages may occur, including system failure or other events beyond the reasonable control of Website Owner and its third-party providers. From time to time, the Website Owner may need to temporarily suspend access to this Website to perform scheduled or emergency maintenance, or where reasonably necessary to protect Crew Up Pty Ltd legitimate interests.
- Crew Up Pty Ltd will use reasonable efforts to fix faults and disruptions and where practical Crew Up Pty Ltd will give notice of scheduled maintenance by posting a notice on this website.
- Despite any public display, Users must only access and use User Content for the purpose of advertising job, hiring workers or securing job placement and related purposes and must not export, scrape, harvest, resell, broker or otherwise commercially exploit User Content or data without our written consent.
- We may use reasonable technical measures (including rate-limiting, traffic shaping and device fingerprinting) to detect and prevent automated access and scraping. Circumventing these measures is prohibited and may result in suspension or termination.
- We may, acting reasonably, limit or suspend access to our Services (including our website and apps) in accordance with clause 19 where we believe your usage exceeds what a reasonable person would consider fair use, or where your activity may pose a security or operational risk
- Platform Matching Disclaimer
- We may use a proprietary matching algorithm (“Matching Algorithm”) to facilitate connections between users based on information provided by Users and other data sources.
- The Matching Algorithm is designed to assist users in identifying potential matches or connections for informational and convenience purposes only. The Matching Algorithm does not constitute technical, financial, legal, or any other form of professional advice, and users must exercise their own independent judgment in relying on any results or recommendations generated by the Matching Algorithm.
- We do not guarantee any results, matches, or recommendations produced by Our Matching Algorithm will be accurate or suitable for Your purpose, or available at all times.
- We expressly disclaim any liability for any reliance placed on the Matching Algorithm or its outputs by users.
- You acknowledge and agree that any reliance on the Matching Algorithm is at Your own risk.
- We do not endorse, warrant, or make any representations regarding the quality, suitability, reliability, or accuracy of any user, service, product, or information identified, matched, or recommended by the Matching Algorithm. The display or suggestion of any match or connection does not constitute an endorsement or recommendation by the platform.
- You are solely responsible for verifying the suitability, accuracy, and appropriateness of any Worker, before taking any action or making any decision based on matching results.
- To the maximum extent permitted by law, We exclude all liability for any loss, damage, cost, or expense (including indirect or consequential loss) arising from or in connection with the use of, or reliance on, the Matching Algorithm or any results, matches, or recommendations produced by it.
- We may, at our sole discretion, modify, suspend, or terminate the Matching Algorithm or any part of its functionality at any time without notice. We do not guarantee the continued availability of Our Products and Services, including the Matching Algorithm or any of its features.
- All intellectual property rights in the Matching Algorithm and any related content are owned by Us. You are not granted any rights to use, reproduce, or exploit the Matching Algorithm or its outputs except as expressly authorised by the platform or as permitted by law.
- User Generated Content
- You acknowledge and agree that all User Generated Content is the sole responsibility of the person from which such User Content originated.
- You confirm you have the necessary rights and consents (including image/likeness rights) for any personal images, audio or video you upload. You must not post AI-generated or manipulated media that materially misleads, harms, or infringes others’ rights (including “deepfakes”).
- You understand and acknowledge that all information provided by you, your Profile, resume, and/or account information shall be stored in our Databases.
- You understand, acknowledge and consent that all information provided by you, your Profile, resume, and/or account information may be transferred to countries outside of your location for the purposes of storing and/or processing (currently this is Amazon). Please see our Privacy Policy for further details.
- By submitting, posting or displaying User Generated Content on or through our websites and apps, you grant us, subject to your privacy setting and applicable laws, a worldwide, non-exclusive, royalty-free license to reproduce, adapt, distribute and publish such User Generated Content through our websites and apps. We will discontinue this licensed use within a commercially reasonable period after such User Generated Content is removed from our websites and apps. We reserve the right to refuse to accept, post, display or transmit any User Generated Content in our sole discretion.
- If you post User Generated Content in any public area of any of our websites and apps, you also permit any User to access, view, store and reproduce such User Generated Content for personal use.
- We may review and remove any User Generated Content that, in our sole judgment, violates these Terms, violates applicable laws, rules or regulations, is abusive, disruptive, offensive or illegal, or violates the rights of, or harms or threatens the safety of, Users of any of our websites and apps. We reserve the right to expel Users and prevent their further access to our websites and apps and/or use of our Services for violating the Terms or applicable laws, rules or regulations. We may take any action with respect to User Generated Content that we deem necessary or appropriate in our sole discretion if we believe that such User Generated Content could create liability for us, damage our brand or public image, or cause us to lose Users.
- We do not represent or guarantee the truthfulness, accuracy, or reliability of User Content, derivative works from User Generated Content, or any other communications posted by Users nor do we endorse any opinions expressed by Users. You acknowledge that any reliance on material posted by other Users will be at your own risk
- Transfer of Rights
- The Website Owner may transfer its rights under these Terms to another entity without your consent.
- You may not transfer your rights under these Terms without the Website Owner’s prior written consent.
- Linked Sites
- This Website may contain links to Linked Sites. The Website Owner has no control over Linked Sites and accepts no responsibility for them, or any loss or damage that may arise from your use of such Linked Sites.
- Use of Linked Sites is subject to the terms and conditions and privacy policies of those sites.
- You must not frame this Website or create a link to any part of this Website unless expressly authorised by the Website Owner.
- You must not frame this Website or create a link to any part of this Website that suggests any form of association, approval or endorsement by the Website Owner unless expressly authorised.
- Prohibited Conduct
- You must not misuse this Website. Prohibited actions include, without limitation:
- committing or encouraging any criminal offence,
- transmitting or distributing any malicious, technologically harmful, offensive or obscene material, including but not limited to viruses, trojans, worms, or logic bombs,
- use our Services for any unlawful purpose or illegal activity, or post or submit any content, profile, resume, or job posting that is defamatory, libelous, implicitly or explicitly offensive, vulgar, obscene, threatening, harassing, abusive, hateful, racist, illegally discriminatory, of a menacing character or likely to cause annoyance, inconvenience, embarrassment, anxiety or could cause harassment to any person or include any links to pornographic, indecent or sexually explicit material of any kind, as determined at our discretion;
- post any profile or resume which is not a genuine profile or resume and which attempts to advertise or promote products or services
- Hacking, corrupting data, causing annoyance, maliciously interrupting other Users or interfering with proper operation of the Website,
- attempting to probe, scan or test the vulnerability of a system or network or attempting to breach security or authentication measures,
- infringing upon the proprietary rights of any other person,
- sending unsolicited advertising or promotional material (“spam”),
- post any profile, resume or apply for any job on behalf of another party;
- share with a third party any login credentials to Our Websites and Apps;
- post or submit to any of the Website and Apps any inaccurate, incomplete, misleading, false, not up to date biographical information or information which is not Your own;
- post content that contains restricted or password-only access pages, or hidden pages or images;
- solicit Login Details from other Users;
- attempt to interfere with service to any User, host or network, including, without limitation, via means of submitting a virus to any of our websites and apps, overloading, “flooding”, “spamming”, “mailbombing”, or “crashing” (or similar activity);
- delete or alter any material posted by any other person or entity
- aggregate, copy or duplicate in any matter any of the Content or information available from any of our websites and apps.
- making any attempt to affect the performance or functionality of any computer facilities accessed through this Website.
- harass, incite harassment or advocate harassment of any group, company or individual;
- impersonate any person or misrepresent your identity or affiliations;
- post AI-generated or manipulated media that materially misleads or harms;
- use any Profile or related data to build or train machine-learning or AI models
- combine Profile data with other data to infer or discriminate on protected attributes.
- You must not use any software robots, spiders, crawlers, or similar automated data gathering tools, nor take any action which imposes an unreasonable burden on the Website infrastructure
- Breach of this clause may constitute a criminal offence and will be reported to law enforcement authorities with disclosure of your identity as required by law.
- You must not misuse this Website. Prohibited actions include, without limitation:
- Intellectual Property
- All Intellectual Property Rights in the Website (including any copyright, trademark rights) its Content, Goods and Services, and any associated software remain the property of Crew Up Pty Ltd or its licensors.
- You may store, print and display Content supplied solely for purposes consistent with Our Terms and your lawful use.
- You must not publish, manipulate, distribute, reproduce, reverse engineer, scrape, aggregate, compile, or otherwise exploit any Content or copies thereof for commercial, public or any other purposes.
- Unless expressly authorised by the Website Owner, you are prohibited from using any artificial intelligence tools, machine learning algorithms, automated technologies or similar techniques to analyse, process or generate content derived from the Website or its Content.
- The User agrees to provide the Website Owner with a perpetual, non-transferable, royalty free licence to use any intellectual property of the User in the Goods and Services we provide (or make available) to you. If you withdraw this licence, we may be unable to provide certain products and services to You.
- You agree that we may reproduce, distribute, transmit, create derivative works of, and publicly display any materials and other information (including ideas for new or improved products and services) that You submit to any public areas of The Website and Apps (such as bulletin boards, forums and newsgroups) or directly to Us (e.g. by email). You understand that you will not be compensated for your ideas and feedback, even if we subsequently make changes to our websites and apps (including products and services) following receipt of your ideas and feedback. If required by law, you will formally transfer any intellectual property or other rights in your ideas and feedback to us for nominal consideration.
- The Crew Up Pty Ltd logo, and the icon are trademarks of Crew Up Pty Ltd, registered in Australia.
- Nothing contained on this Website is to be construed as granting a licence to use any Content on this Website. You may not use, reproduce or modify any Content displayed on this Website including Crew Up Pty Ltd’s logo or trademark/s without Crew Up Pty Ltd’s written consent.
- You may not pass off content from this Website as your own. This includes the practice of 'Framing' this Website within another Website as well as copying and re-using parts of the Website.
- The content of Australian, ISO and IEC Standards and other publications is subject to copyright and all rights are reserved. No part of these publications may be reproduced, copied, stored, distributed or transmitted in any form, or by any means, including photocopying, scanning, or other mechanical or electronic methods without the prior written permission of Crew Up Pty Ltd.
- Disclaimer of Liability
- Subject to non-excludable consumer guarantees and protections under the Australian Consumer Law (“ACL”), all material displayed on this Website is provided on an “as is” and “as available” basis, without guarantees, conditions or warranties as to its accuracy.
- The Website Owner disclaims all conditions, warranties, guarantees, rights and remedies, liabilities and other terms that may be implied by custom, statute or common law, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement, and makes no warranty, or guarantee regarding the reliability, accuracy, timeliness, quality, suitability or availability of the Website or the Content, information or materials on this Website or any Linked Websites. The entire risk arising out of the use of this Website and its content remains solely with the User, to the maximum extent permitted under applicable law, including the Australian Consumer Law;
- To the fullest extent permitted by law, the Website Owner excludes all implied warranties or terms and is not liable for any damages, whether direct, indirect, special, consequential, punitive or incidental, including loss of revenue or profits, lost data, loss of value of equipment, death, personal injury or property damage related to or in connection with Your use, inability to use, performance or failures of this Website and Content, any information or materials on this website Linked Sites.
- The Website Owner does not guarantee or warrant that this Website will be uninterrupted or error-free or that this Website or any files obtained from or through this Website are free from harmful code, computer viruses or other defects.
- To the maximum extent permitted by law, we are not responsible for User Content, the quality, safety or legality, truth or accuracy of the listings, the ability of Employers to offer job opportunities to Candidates or the ability of Candidates to fill job openings and we make no representations about any jobs, Profiles, resumes or User Content on our websites and apps.
- We do not endorse or recommend any of the jobs, business or opportunities advertised on our websites and apps and we strongly recommend that prior to entering into any agreement with any of the Users on our websites and apps, that you obtain your own independent legal, accounting, financial or taxation advice as appropriate. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through our websites and apps or on the internet generally.
- Our websites and apps may also provide content from other internet sites or resources. We do not make any warranties or guarantees in relation to that content.
- There are risks, including but not limited to the risk of physical harm, of dealing with strangers, underage persons or people acting under false pretences. You assume all risks associated with dealing with other Users with whom you come in contact through our Websites and Apps. Other User information may be offensive, harmful or inaccurate, and in some cases may be mislabelled or deceptively labelled.
- Our Websites and Apps and Content may contain inaccuracies or typographical errors. We make no representations about the accuracy, reliability, completeness, or timeliness of any of our websites and apps or the Content.
- Nothing on our websites and apps shall be considered an endorsement, representation or warranty with respect to any User or third party, whether in regards to its websites, products, services, hiring, experience, employment or recruiting practices, or otherwise.
- You acknowledge the possibility that Your Content could be unlawfully observed by a third party while in transit over the internet or while stored on our Systems or on our websites and apps. We disclaim all liability to you to the greatest extent possible pursuant to law should this occur.
- To the maximum extent permitted by law, our liability for breach of a term (whether implied or otherwise) which cannot be excluded by law, is limited at our option to either, the supply of the Goods or Services (or the equivalent products or services) again or the payment of the cost of having the products or services supplied again.
- In the event we cannot exclude liability under law, the aggregate liability of CREW UP to you for all claims arising from your use of our websites and apps and/or our Services shall be limited to the greater of (a) the total amount paid by you to Crew Up Pty Ltd for the Goods or Services giving rise to the claim in the twelve (12) months preceding the event giving rise to liability; or (b) AUD $1,000.
- Some jurisdictions do not allow such limitations of liability, so the foregoing limitation may not apply to you.
- Indemnity
- You agree to indemnify, defend and hold harmless the Website Owner, its directors, officers, employees, contractors, agents and affiliates from any and all third party claims, liability, damages, losses, and costs (including reasonable legal fees) arising from your use of the Website or breach of these Terms.
- Link to other websites
- This website may contain links to other websites. Crew Up Pty Ltd does not warrant, approve of, or accept any liability or responsibility for any such websites. Access to these websites is at Your own risk.
- Termination
- These Terms, as varied from time to time, will remain in full force and effect while you are a User of any of our Websites and Apps.
- We may suspend or cancel your Account immediately at our reasonable discretion if we reasonably believe you are:
- engaging in unlawful or inappropriate conduct while using our website and apps;
- using our Services in a manner that violates these Terms or may interfere with other Users' access to or enjoyment of our Services; or
- using our Services in a manner that may compromise the security, performance or availability of our systems,
- if you breach any of your obligations under these Terms and fail to remedy such breach within 14 days of us notifying you.
- You can cancel your Account at any time with 30 days written notice.
- Upon Termination of Your Account, we may:
- remove your User Content from our Websites and Apps;
- immediately terminate your Account Registration;
- remove or restrict your access to our Websites and apps and/or any of our Services.
- claim immediate payment of all moneys due by the User in respect of all Goods and Services which will be deemed immediately due and payable.
- The provisions of these Terms and Conditions survive Termination and will remain in effect.
- General
- If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
- These Website Terms and Conditions and any agreement formed under them shall be governed by the laws of the State of New South Wales, Australia. You and Crew Up Pty Ltd irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of the State of New South Wales, Australia.
- Crew Up Pty Ltd may license or sub-contract all or any part of its rights and obligations without the User’s consent.
- Crew Up Pty Ltd reserves the right to review these terms and conditions and will provide reasonable notice to the User.
- The failure by Crew Up Pty Ltd to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect Crew Up ’s right to subsequently enforce that provision.
- Details of our Privacy Officer can be found here: contact support@crewup.com.au attention: Privacy Officer or by post at: Attention: Privacy Officer Crew Up Support@crewup.net.au PO BOX 60 SMITHFIELD WEST NSW 2164